Guidelines

Guest Guidelines

Welcome to Patamali.

Patamali provides furnished monthly rentals (30+ days) designed for professionals, relocating families, digital nomads, and long-stay travelers. Our goal is to create a reliable and comfortable experience for both guests and hosts.

To ensure smooth stays for everyone, guests are asked to follow the guidelines below.

1. Booking a Property

Guests should carefully review each property listing before confirming a booking.

Please check:

  • Property location
  • Available amenities and included services
  • House rules
  • Check-in instructions
  • Pricing and cancellation terms

If you have questions about a property, we recommend contacting the host through the platform before making a booking.

2. Payment and Booking Confirmation

A booking is confirmed once payment has been successfully processed through the Patamali platform.

To protect both guests and hosts:

  • All bookings must be completed through Patamali
  • Payments should never be made directly to hosts outside the platform
  • Bookings arranged outside the platform are not protected by Patamali policies

3. Check-In and Check-Out

Guests should respect the check-in and check-out times specified in the listing or communicated by the host.

Before arrival, guests should ensure they have received:

  • The property address
  • Check-in instructions
  • Host contact information if needed

If travel delays occur, guests should inform the host as soon as possible.

4. Respecting the Property

Guests are expected to treat the property with care and respect.

During the stay, guests should:

  • Keep the property clean and in good condition
  • Respect furniture, appliances, and equipment
  • Follow the house rules specified in the listing

Any damage should be reported to the host as soon as possible.

5. Respecting Neighbors

Many Patamali properties are located in residential buildings or quiet neighborhoods.

Guests should:

  • Avoid excessive noise
  • Respect building rules
  • Follow local regulations

Parties or disruptive behavior may lead to termination of the stay without refund.

6. Security Deposits

Some properties may require a security deposit, typically equal to one month of rent, to cover potential damages or unpaid charges.

The deposit may be collected by the host before or at check-in, unless otherwise specified in the listing.

Provided the property is left in good condition and no damage has occurred, the host is responsible for returning the deposit within a reasonable period after check-out.

If damages occur, part or all of the deposit may be retained to cover repair or replacement costs.

7. Communication with Hosts

Guests are encouraged to maintain clear and respectful communication with hosts.

If issues arise during the stay:

  1. First contact the host to try to resolve the matter.
  2. If the issue cannot be resolved directly, guests may contact Patamali support for assistance.

8. Cancellations

All cancellations are subject to the Patamali Cancellation Policy.

Guests should review the cancellation terms carefully before confirming a booking.

9. Responsible Use of the Platform

Guests agree to use Patamali responsibly and in accordance with our Terms and Conditions.

Guests must not:

  • Use the platform for fraudulent activity
  • Provide false identity or payment information
  • Attempt to bypass the platform to avoid fees

Violation of these rules may result in account suspension or removal from the platform.

A Better Way to Stay

Patamali is building a trusted network of high-quality furnished homes designed specifically for longer stays across Africa.

By following these guidelines, guests help ensure a smooth, safe, and enjoyable experience for everyone.